FAQ

Frequently Asked Questions

1. What types of products do you sell?

At our store, we offer a wide range of premium products, including all types of women’s handbags, stylish accessories, backpacks for both men and women, and wallets. Whether you're looking for a chic tote, a functional backpack, or a sleek wallet, we've got something for everyone!

2. Do you offer free shipping?

Yes! We offer free standard shipping on orders over $50. For orders below that, you’ll enjoy affordable shipping costs starting from just $1.

3. How do I know if my order has shipped?

Once your order has shipped, we’ll send you a Shipping Confirmation email with a tracking number. You can track your package at any time through our Track Your Order page.

4. What should I do if I received an incorrect or damaged item?

If you receive an item that you didn’t order or if it’s damaged, don’t worry! Contact our customer service team immediately. We’ll help you resolve the issue by either sending you a replacement or issuing a return or exchange, depending on your preference. Please check our Returns & Exchanges Policy for more details.

5. Can I change my order after it has been placed?

Once an order is placed, we begin processing it right away to get your items shipped as quickly as possible. Unfortunately, we are unable to make changes to your order once it’s confirmed. However, if you notice a mistake immediately after placing the order, please reach out to our support team, and we’ll do our best to assist you.

6. Do you offer gift wrapping services?

At this time, we do not offer gift wrapping. However, you can easily send any of our beautiful handbags or accessories as gifts! Just select the “This is a gift” option at checkout, and we’ll ensure it’s ready to be presented.

7. Can I return or exchange an item?

We offer a 30-day return policy on most items. As long as the product is in new, unused condition, you can return it for a full refund or exchange. If you’ve received a damaged or incorrect item, we’ll take care of that for you as well! For more details, visit our Returns & Exchanges page.

8. Are your handbags and accessories authentic?

Absolutely! We pride ourselves on offering only genuine, high-quality products. Every handbag, accessory, and wallet in our collection is sourced from reputable brands and manufacturers to ensure authenticity and style.

9. What are your accepted payment methods?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. If you’re using a promo code or a gift card, you can enter the code during checkout to apply your discount.

10. How do I care for my PU leather bag or accessories?

To keep your PU leather items looking brand new, we recommend wiping them with a soft, damp cloth to remove dust and dirt. Avoid prolonged exposure to direct sunlight or water, and store them in a cool, dry place. Check out our Care Instructions for specific details.

11. Do you offer international shipping?

Yes! We do offer international shipping to select countries. Please visit our International Shipping + Returns page for more information on shipping rates, times, and restrictions.

12. Can I get a discount on my first order?

We love welcoming new customers! Be sure to sign up for our newsletter to receive exclusive offers and discounts. You’ll also be the first to know about new arrivals and sales events.

13. What if I don’t like the product after receiving it?

If you’re not 100% satisfied with your purchase, you can return or exchange it within 30 days, as long as the item is in unused, resalable condition. Please visit our Returns & Exchanges page for more details.

14. How can I track my order?

Once your order is shipped, you’ll receive a tracking number by email. You can use that tracking number on our Track Your Order page to see where your package is in real time.

15. Do you offer wholesale or bulk buying discounts?

Yes, we offer special rates for bulk purchases and wholesale orders! If you’re interested, please reach out to our customer service team or email us directly at wholesale@yourstore.com for more information.

16. What is your return policy for sale or discounted items?

Sale items are eligible for returns and exchanges within the 30-day window, as long as they meet our standard return criteria. However, certain exclusions may apply, such as personalized or final sale items. Please refer to our Returns & Exchanges page for further details.

17. What should I do if I forgot to apply a discount code?

If you forgot to apply a discount code before completing your purchase, unfortunately, we are unable to apply it retroactively. However, don’t worry—we often have promotions running, so be sure to check our Special Offers page for upcoming discounts.

18. How can I contact customer support?

Our customer service team is here to help! You can reach us via our Contact Us page or email us directly at support@yourstore.com. We strive to respond to all inquiries within 24-48 hours during business days.

19. Do you restock sold-out items?

Yes, we do restock many of our popular items! If the item you’re interested in is currently out of stock, sign up for back-in-stock notifications on the product page, and we’ll notify you as soon as it becomes available again.

20. Can I use multiple discount codes on one order?

At this time, we can only accept one discount code per order. However, you can use any applicable code in combination with our free shipping offer if the order meets the requirements.

21. How do I know which size to choose for bags or accessories?

We provide detailed size guides for each of our products on the individual product pages. If you're still unsure, feel free to contact our customer service team for personalized assistance in selecting the right size.

22. Do you offer gift cards?

Yes! We offer digital gift cards that can be used on our website. Gift cards make for the perfect present, allowing your friends and family to choose exactly what they love from our wide selection of handbags, accessories, backpacks, and wallets.

23. How do I subscribe to your newsletter?

To stay updated on the latest arrivals, exclusive discounts, and promotions, simply scroll down to the bottom of our website and enter your email in the Newsletter Signup box. You’ll also receive a special offer on your first purchase!

24. What should I do if my package is delayed?

If your package is delayed, please track it using the tracking link provided in your shipping confirmation email. If it’s still delayed after the expected delivery time, contact our customer service team, and we’ll assist you in resolving the issue.

25. Do you offer any loyalty or rewards program?

Yes! We offer a rewards program for loyal customers. Every purchase earns you points, which you can redeem for discounts on future orders. Be sure to create an account and start earning today!