FAQ

Orders

How can I place an order?

Once you have browsed and decided on a colour and size for an item you want to purchase, place the desired item(s) in the shopping cart. To do this just click on "Add to cart".

In your cart, you will find an overview of all the items you have added. Check your choice of colour, size, and quantity. Important note: Only after completing your order are the items effectively reserved for you.

If you're happy with your selection, then click on "Checkout" to proceed to payment, and complete your order.

How do I cancel my order?

Did you order the wrong item? Or just chose it in a hurry? Not a problem. As long as the order has not yet been packed, you can still cancel it.

Can I modify my order after it has been placed?

Unfortunately, we can't make changes to your order after it's been finalised.

Once an order is placed, the delivery option, delivery address, payment method, and product sizes can't be changed.

But you can cancel an order for a limited time after it's been placed; before it's picked in the warehouse.

I have received an item I didn't order

Payment

Why is my preferred payment method not available?

We’re sorry if your favourite payment method isn’t available for your order.

With some payment methods, especially with invoice payments, we take the financial risk to provide you with a try before you buy service. This is why we risk-check each transaction to ensure security for you and for us.

Some situations can influence the payment method’s availability. For instance, if delivery address and billing address do not match because of typos, changes of address, family name, or if you chose a Pick up Point for your delivery. Another reason might be if you still have some open invoices with us. Even if you’ve already transferred the money or made a return, it is possible that we haven’t processed it yet.

However, please understand that we also consider that some payment methods may involve higher costs or risks. Like other platforms and shops, we use independent credit bureaus in order to have secure transactions, and we reserve the right to decline a payment method for some orders (you can find more details in our Terms & Conditions).

Our Customer Care team has no way of changing the payment methods offered to you at checkout, and we are unable to find out exactly why a payment method is not being offered.

If your favourite payment method is unavailable, we’re sorry in advance. You will still be able to use all of our other services and can select one of the other options, which are all free.

Payment by paypal

by a PayPal customer, you can log in to your account there with your user details and make the payment.

f you’re new at PayPal, you can log in as a guest or open a PayPal account and then complete the payment.

Payment will usually be registered within a few minutes, and your order will be instantly processed.

Please note that you will be agreeing to PayPal’s terms of use and their processes.

Refund after making a return

If you return one or more items, the value of the returned items will be credited back to your PayPal account.

You can define in your PayPal account whether the amount should be forwarded to your bank account.

If your PayPal account is closed, we reserve the right to refund you on your bank details. It is not possible to choose a different PayPal account for the refund.

Refund after a cancellation

The value of the cancelled items will be refunded to your PayPal account.

Let me know if you need anything else with this text!

Shipping

How long does shipping take?

Where is my order?

After your order has been processed and shipped, you will receive a notification via e-mail with a tracking number. So you can locate and track your order until arrival.

Where do i find a tracking number for my order?

As soon as your product is shipped, you will receive an e-mail notification containing a tracking number. This might take a few days as the tracking numbers sometimes just get activated after the second postal check.

My parcel arrived damaged

We're sorry to hear, and hope that the items you ordered arrived intact and complete.

If the damage only affects your parcel and you would like to return something from that order, you can use any packing material for the return. Please make sure to use the return documents we provided in the parcel - with our return label, the return is always free of charge for you.

Please note that we cannot provide substitutes for damaged parcels.

Why is my order split into several parcels?

Our shous are made by different manufacturers, So different items end up in different warehouses. Although we give our best to send it combined, some orders get shipped separately

What happens if I'm not at home during a delivery attempt?

Return & Refunds

About our 14-days return policy

If you’re not satisfied with your purchase, you can return unused items to us within 14 days.

Please make sure not to remove any labels or stain any items.

How do I return my order?

Does returning my order cost anything?

No, returning your item within the 14-days period after receiving returning is completely free of charge

When will I receive my refund?

As soon as your returned items have been received by us, the amount for those items will be automatically refunded.

The time it takes for a refund to be issued depends on the payment method, but will be processed within 14 days after our logistics provider received your return.

What if my items are damaged or defective?

We are sorry if your item arrived damaged or defective! Let us know by contacting us as soon as possible.

Please fill out the form with all the requested information so we can solve this as soon as possible. We will get back to you with the next steps via emai